Terms and Conditions of Sale

Seller’s Details
1.1. Seller: Medica+ Oleksandr Kapitanskyi
1.2. Address: ul. Waliców 11/154, 00-851 Warsaw, Poland
1.3. Tax ID (NIP): 6452574323
1.4. REGON: 521690599

Definitions
2.1. Store – the online service medica-japan.pl
2.2. Buyer – a consumer or a business entity
2.3. Consumer – a natural person
2.4. Goods – a product available in the store
2.5. Terms and Conditions – this document

General provisions
3.1. The Terms and Conditions define the rules of sale and use of the store
3.2. Technical requirements: Internet access, e-mail, browser
3.3. Internet costs are borne by the Buyer
3.4. Contact: suport@medica-japan.pl / +48 732 751 039
3.5. Prices in PLN include VAT
3.6. Sales area: Poland and the EU
3.7. Goods are free from defects
3.8. The Seller may change prices and the offer
3.9. The information does not constitute a legal offer
3.10. Illegal content is prohibited

Orders
4.1. Orders: website / phone / e-mail
4.2. Process: cart → order → confirmation
4.3. Required data: product, quantity, address, contact details
4.4. Changes are possible until shipment

Payments
5.1. Methods: bank transfer / PayU / Przelewy24 / card / cash on delivery
5.2. Payment deadline: 4 days
5.3. The Seller does not store card data

Delivery
6.1. Couriers: InPost / DPD / Allegro Parcel Lockers
6.2. Delivery time: 2–5 business days
6.3. Costs:
– free from 300 PLN
– up to 300 PLN – 17 PLN
– cash on delivery – 17 PLN
6.4. Risk passes to the Buyer upon receipt

Warranty
7.1. No statutory warranty for business entities
7.2. Warranty: 12 months + extension to 24/36 months
7.3. The warranty covers repair or replacement

Withdrawal from the contract
8.1. 14 days for return
8.2. The product must not be used
8.3. It must have packaging and seals
8.4. The return cost is borne by the Buyer
8.5. Refund by the same payment method

Complaints
9.1. Statutory warranty: 2 years
9.2. Submission: e-mail / phone / form
9.3. Required: description + photos
9.4. Shipping without consent is prohibited
9.5. Handling: warehouse / service point / EU center
9.6. Deadline: 14 days
9.7. Repair may take up to 30 days
9.8. Solutions: repair / replacement / refund / price reduction

Payment security
10.1. Operators: PayU / Przelewy24
10.2. Data processed by operators

Chargeback
11.1. The customer must first contact the Seller
11.2. Response time: 14 days
11.3. The Seller may pursue claims

AML / Fraud
12.1. The Seller may verify orders
12.2. May refuse fulfillment
12.3. May cancel the transaction

Liability
13.1. No liability for improper use
13.2. No liability for courier companies
13.3. Liability limited to the order value

Intellectual property
14.1. All content belongs to the Seller
14.2. Copying is prohibited

Accounts
15.1. Possibility of account blocking
15.2. Responsibility for data

Law
16.1. Polish law applies
16.2. Competent court in Poland